It must be pretty fun to work in customer service at AT&T. Not really, but I don’t want you guys to think that all I do on List Wednesday is make fun of things, so I tried to make that first sentence sound positive. I saw that someone recently searched on Google, “Cynthia Hopkins satire” to find the blog. I was pretty sure I knew what that meant already, but I looked it up just for confirmation.
I’m not sure ridicule or derision is what I was going for, but it is what it is, I suppose.
Anyway, we’ve been on the phone quite a bit, AT&T reps and I. I try to get Clay to make those calls, but that never works out. That guy will drive all the way to Chick-fil-A for me before he goes to work in the morning sometimes, but he won’t call AT&T. I can’t say I blame him. It’s a solid 1-hour commitment every time; and it always includes being transferred to “a higher level of support,” and ends with scheduling a service technician to come to the house.
I really do feel bad for those customer service reps. When they tell you to unplug the power cord on your modem and wait 15 seconds, even though you already did that 10 times before you called them, it’s not their fault. They’re just saying what the training manual tells them to. Besides, what else were you going to do with that hour?
Truth be told, we could all probably benefit from an hour on hold. LIM, gotcha again.
In the spirit of the Final Four that takes place this weekend, I think it’s appropriate to recognize the four things in life (besides AT&T) that have outdone all others in teaching me to keep calm and carry on.
shrink wrap and/or safety caps on pain medications. In my experience, these things only serve to exacerbate the headache and the writhing arthritic knuckle joint pain. At the moment, it seems like a cruel prank. On the other hand, maybe it’s a valuable life lesson.
speed bumps. You might be wondering why speed bumps beat the doctor’s office waiting room, or the Whataburger drive-thru in Midlothian, Texas. If so, you probably haven’t been to Uganda. Here in America, speed bumps are at least a little bit funny because that little gap in the middle lets your side of the car pass through smoothly while your friend in the passenger seat slams his head on the roof. Uganda, though, has speed bumps on steroids. They’re not fun no matter where you’re sitting. But you do have to go over them to get where you’re going, so you might as well just accept it and play a game of I Spy.
those people who finish your sentences for you. In these situations, I have to admit that I have been tempted to ______________________. But I didn’t. I _______________________________, instead.
children. They’re great, of course. It’s just that you have to learn pretty quickly how to be flexible and don’t worry so much. Like when you walk into the garage and see that your 3-year-old took a ride with the garage door as it was going up, or when you hear that your 7-year-old told his Sunday School teacher that she could outline his body with a marker on the butcher paper for the God Made Me lesson, “but don’t touch my privates.” This same principle extends into the teenage years, as well. A fact you do well to remember as you are tempted to start honking the horn and yelling because they’re still getting ready. There’s no need to get worked up; just keep calm and carry on.
What is something that has tested your resolve to keep calm and carry on?